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Privacy Policy

Your privacy matters to us. Here’s how WIMTHOR collects, uses and protects your information.

Last updated: November 4, 2026

WIMTHOR (“we”, “us”, “our”) operates wimthor.com. This Privacy Policy explains what information we collect when you visit our website or shop with us, how we use it, and the choices you have. By using our website, you agree to the practices described below.

1. Information We Collect

Information you give us

  • Order details: your name, phone number, email address, and shipping and billing address.
  • Account details: if you create an account, your email and password (stored securely in encrypted form).
  • Communications: messages you send through our contact form, email, WhatsApp or social media.

Information collected automatically

  • Your IP address, browser and device type, and the pages you visit.
  • Cookies and similar technologies (see Section 5).

Payment information

We do not store your full card details on our servers. Online payments are handled securely by our third-party payment providers under their own privacy policies. Cash on Delivery orders require no payment details.

2. How We Use Your Information

  • To process, confirm, ship and deliver your orders.
  • To contact you about your order, including confirmation calls or WhatsApp messages.
  • To handle exchanges, returns, refunds and customer support requests.
  • To improve our website, products and shopping experience.
  • To send offers and new-launch updates — only if you have opted in. You can unsubscribe at any time.
  • To prevent fraud and keep our website secure.
  • To meet our legal, tax and accounting obligations.

3. Sharing Your Information

We never sell or rent your personal information. We share it only with trusted partners who help us run our business:

  • Courier and logistics partners — to deliver your order.
  • Payment providers — to process online payments.
  • Hosting, analytics and marketing tools — to operate and improve our website.
  • Authorities — when required by law or to protect our legal rights.

4. Data Security

We use SSL encryption, secure hosting and restricted access to protect your information. No method of transmission over the internet is completely secure, but we take reasonable steps to keep your data safe.

5. Cookies

Cookies are small files stored on your device. We use them to keep items in your cart, remember your preferences, keep you signed in, and understand how visitors use our website. You can disable cookies in your browser settings, but some features — such as the cart and checkout — may not work properly.

6. Data Retention

We keep your information only as long as needed to fulfil your orders, provide support and meet legal, tax and accounting requirements.

7. Your Choices & Rights

You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by contacting us. We will respond within a reasonable time.

8. Children’s Privacy

Our website is not intended for children under 18, and we do not knowingly collect personal information from children.

9. Third-Party Links

Our website may link to social media platforms or other websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

11. Contact Us

For any privacy-related question or request — including access, correction or deletion of your data — please contact us: