Last updated: November 4, 2026
At WIMTHOR, we want you to love every order. If something isn’t right, we’re here to help. Please read this policy carefully so you know what can be returned or exchanged and how the process works.
Return & Exchange Window
You can request a return or exchange within 7 days of receiving your order. Requests made after 7 days cannot be accepted.
Perfumes
- For hygiene and safety reasons, opened, sprayed or used perfumes cannot be returned or exchanged.
- Unopened perfumes can be returned only if the seal, box and cellophane wrapping are fully intact.
- Scent preference is personal — we recommend trying a tester or sample size where available before buying a full bottle.
T-Shirts
- T-shirts can be exchanged for a different size or returned within 7 days of delivery.
- Items must be unworn, unwashed and free of perfume, deodorant or makeup marks, with all original tags and packaging.
- Size exchanges are subject to stock availability. If your size is unavailable, you can choose another item or a refund.
Damaged, Defective or Wrong Items
We check every order before dispatch, but if your parcel arrives damaged, leaking, defective or with the wrong item:
- Contact us within 48 hours of delivery.
- Share your order number, clear photos of the product and packaging, and a complete unboxing video recorded from the moment the sealed parcel is opened.
- Once verified, we will send a free replacement or issue a full refund — including delivery charges.
Claims without an unboxing video, or reported after 48 hours, may not be accepted.
Non-Returnable Items
- Opened or used perfumes, testers and sample sizes.
- Items bought on clearance, final sale or as free gifts.
- Products damaged through misuse, improper storage or normal wear and tear.
- Gift cards and personalised or custom bulk orders.
- Combo deals can be returned only as a complete set, unless an item in the combo is damaged or defective.
How to Request a Return or Exchange
- Send us your order number, the item(s) you want to return or exchange and the reason, through our Contact page or WhatsApp.
- Our team will review your request and confirm eligibility within 1–2 working days.
- Pack the item securely in its original packaging and send it to the address we share with you.
- Once we receive and inspect the item, we’ll process your exchange or refund and keep you updated.
Please do not send items back without contacting us first — unapproved returns cannot be processed.
Return Shipping
- For change-of-mind returns and size exchanges, the customer pays the return shipping cost. For exchanges, a standard delivery charge may apply to send the new item.
- For damaged, defective or wrong items, WIMTHOR covers all shipping costs.
Refunds
- Refunds are processed after the returned item passes inspection.
- Approved refunds are issued within 7–10 working days by bank transfer, mobile wallet, original payment method, or as store credit if you prefer.
- For Cash on Delivery orders, please share your bank or mobile wallet details when we confirm your refund.
- Original delivery charges are non-refundable unless the item was damaged, defective or incorrect.
Order Cancellations
You can cancel your order free of charge before it is dispatched by contacting us with your order number. Once an order has been dispatched, it cannot be cancelled, but you may request a return under this policy after delivery.
Need Help?
Our team is happy to help with any return, exchange or refund question. Visit our Contact page or read our FAQs.
